North Star Imaging, an ITW company, manufactures, sells and services state-of-the-art X-ray Imaging systems and CT equipment for industrial use. We also design and develop the software applications used in our systems. Our Inspection Services Group offers
need based consulting for anyone needing X-ray and/or computed tomography scanning. In addition, NSI provides a Technical Service & Support team that is on call 24/7 to address immediate global customer service needs. NSI's corporate office is located in
the city of Rogers, just outside Minneapolis, Minnesota. This facility has approximately 90 highly skilled employees including application specialists, mechanical engineers, software engineers, programmers, level 3 instructors and others.
Our Field Service Engineers conduct preventative maintenance, troubleshooting, servicing, and installation of industrial x-ray inspection equipment. This equipment includes electrical/electronic control, PC, PLC, and motion controls. Successful candidates
must have an electrical/electronics engineering or engineering technology degree, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 50%) and great communication & follow through skills.
Field Service Engineers at NSI diagnose and repair industrial test equipment; including but not limited to high voltage generators, electrical distribution panels, PLC’s, PC’s, control software and automation components.
Additional duties include:
Traveling to customer site for preventative maintenance, installations as well as emergency service.
Assisting manufacturing with system integration and installation.
Working with the service coordinator on scheduling and billing.
Assisting customers over the phone with technical problems and troubleshooting.
Training customers on the proper operation of equipment following an installation.
Working overtime and occasional weekend travel.
Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
Ability to interpret schematic and electrical diagrams
Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter
Ability to work independently with a high sense of urgency
Ability to occasionally be on call for phone support
Ability to manage service schedule that results in timely service for customers
Strong customer service skills with high level of professionalism
3-5 years’ experience in a similar role servicing complex capital equipment
Experience with resolving technical issues in a highly sensitive environment
Experience working with all levels in an organization
2 year degree in electronics or electronics technology or equivalent
4 year degree in Engineering
North Star Imaging provides a comprehensive benefits package that supports our employees’ work/life balance, educational endeavors, wellness and financial security. Benefits include:
Medical and dental coverage
401(k) retirement savings program with corporate match
Paid time off and paid holidays
Paid Parental Leave
Life insurance up to 8x the salary
Employee assistance program
3:1 Corporate Match for charitable contributions
Candidate requirements include:
Passing results on both pre-employment drug and background checks (which includes driving record) are required.
A valid driver's license is required for this position.
A good driving record is necessary.
Must be able to provide proof that you are legally able to work in the United States.
North Star Imaging enforces a policy of a drug free workforce.
QSA Global & NSI ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender identity, sexual orientation, race, color,
religion, national origin, disability, protected veteran status, age, or any other characteristic protected