QSA Global & NSI ITW

Field Service Tech / Engineer

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Description/Job Summary

North Star Imaging, an ITW company, manufactures, sells and services state-of-the-art X-ray Imaging systems and CT equipment for industrial use. We also design and develop the software applications used in our systems. Our Inspection Services Group offers need based consulting for anyone needing X-ray and/or computed tomography scanning.  In addition, NSI provides a Technical Service & Support team that is on call 24/7 to address immediate global customer service needs.
NSI's corporate office is located in the city of Rogers, just outside Minneapolis, Minnesota. This facility has approximately 90 highly skilled employees including application specialists, mechanical engineers, software engineers, programmers, level 3 instructors and others.

Our Field Service Engineers conduct preventative maintenance, troubleshooting, servicing, and installation of industrial x-ray inspection equipment. This equipment includes electrical/electronic control, PC, PLC, and motion controls. Successful candidates must have an electrical/electronics engineering or engineering technology degree, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 50%) and great communication & follow through skills.

 

Responsibilities/Duties

Field Service Engineers at NSI diagnose and repair industrial test equipment; including but not limited to high voltage generators, electrical distribution panels, PLC’s, PC’s, control software and automation components.

Additional duties include:
  • Traveling to customer site for preventative maintenance, installations as well as emergency service.
  • Assisting manufacturing with system integration and installation.
  • Working  with the service coordinator on scheduling and billing.
  • Assisting customers over the phone with technical problems and troubleshooting.
  • Training customers on the proper operation of equipment following an installation.
  • Working overtime and occasional weekend travel.

Required Skills

  • Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
  • Ability to interpret schematic and electrical diagrams
  • Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter
  • Ability to work independently with a high sense of urgency
  • Ability to occasionally be on call for phone support
  • Ability to manage service schedule that results in timely service for customers
  • Strong customer service skills with high level of professionalism

Required Experience

 
  • 3-5 years’ experience in a similar role servicing complex capital equipment
  • Experience with resolving technical issues in a highly sensitive environment
  • Experience working with all levels in an organization

Required Education

2 year degree in electronics or electronics technology or equivalent

Preferred Education

4 year degree in Engineering

Details

North Star Imaging provides a comprehensive benefits package that supports our employees’ work/life balance, educational endeavors, wellness and financial security. Benefits include:

  • Medical and dental coverage
  • 401(k) retirement savings program with corporate match
  • Paid time off and paid holidays
  • Paid Parental Leave
  • Wellness program
  • Life insurance up to 8x the salary
  • Educational assistance
  • Employee assistance program
  • 3:1 Corporate Match for charitable contributions
Candidates must:
  • Pass a pre-employment drug and background check, which includes driving record
  • Possess a valid drivers license is required for this position 
  • Provide verification of authorization to work in the United States
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QSA Global & NSI ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender identity, sexual orientation, race, color,
religion, national origin, disability, protected veteran status, age, or any other characteristic protected
by law.