QSA Global & NSI ITW

Technical Trainer

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Description/Job Summary

North Star Imaging, an ITW company, manufactures, sells and services state-of-the-art X-ray Imaging systems and CT equipment for industrial use. We also design and develop the software applications used in our systems. Our Inspection Services Group offers need based consulting for anyone needing X-ray and/or computed tomography scanning.  In addition, NSI provides a Technical Service & Support team that is on call 24/7 to address immediate global customer service needs.
Our corporate office is located in the city of Rogers, just outside Minneapolis, Minnesota. This facility has approximately 90 highly skilled employees including application specialists, mechanical engineers, software engineers, programmers, level 3 instructors and others.

NSI Technical Trainers provide system startup, operator training, trouble shooting and repair of our systems. Successful candidates will have a 2 year technical degree or the equivalent with 3+ years of experience servicing highly technical or related equipment.

Responsibilities/Duties

  • Provide operator training on x-ray imaging systems including software applications, general operational theory and basic maintenance.
  • Provide system installation or installation assistance.
  • Provide technical assistance for installed base of equipment via phone, onsite and remote access.
  • Perform warranty, paid service and service contract activities.
  • 60% of the position involves training the end use on our software packages.
  • Assist in completing technical manuals and writing system operation manuals.

Required Skills

  • Fluent in Windows based computer system (hardware and applications).
  • Ability to thoroughly learn new software programs/package.
  • Proven ability to clearly teach others who may have a variety of technical ability.
  • Ability to diagnose and repair complex capital equipment; technical acumen.
  • Ability to read electrical schematics.
  • Excellent written and verbal communication skills.
  • Good project and customer management skills.
  • Must be able to communicate positively with customers, even under difficult circumstances.
  • Ability to travel both domestically and internationally.  Up to 50%.
  • Good hand dexterity and mechanical aptitude.
  • Ability to manage a dynamic service schedule in a manner that results in timely service for customers.

Required Experience

  • Proficiency in Microsoft and Adobe programs such as Excel, Word, and PowerPoint, including but not limited to data extraction via advanced features in Excel, Presenter, and creating and converting Word documents into PDF format
  • Technical training

Preferred Qualifications

  • X-ray imaging or digital imaging knowledge
  • Non-destructive testing technologies knowledge

 

Details

North Star Imaging provides a comprehensive benefits package that supports our employees’ educational endeavors, wellness and financial security. Benefits include:

  • Medical and dental benefits
  • 401(k) retirement savings program with company match
  • Paid time off and paid holidays
  • Paid Parental Leave
  • Wellness program
  • Life insurance up to 8x the salary
  • Educational assistance
  • Employee assistance program
  • 3:1 corporate match on charitable donations
  • Employee discounts with ITW’s key suppliers: cars, computers, appliances and more


Candidates Must:

  • Pass pre-employment drug test and background check, which includes driving record.
  • Possess a valid drivers license.
  • Provide verification of authorization to work in the United States.
 
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QSA Global & NSI ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive
consideration for employment without regard to sex, gender identity, sexual orientation, race, color,
religion, national origin, disability, protected veteran status, age, or any other characteristic protected
by law.